Is there daily housekeeping? Daily housekeeping is not provided in order to keep costs down. If you see that you will need items throughout your stay such as clean towels or sheets, just ask us!
How much of a deposit is required to make a reservation? We require a 25% deposit at the time of booking. Your final balance payment will be automatically charged to your credit card 15 days prior to check in. If you book within 15 days of your travel date, you will still be required to make a deposit of 25%. When we get notice of your booking, we will charge the remainder of the balance to your card.
What is your Cancellation Policy? We have a 15-day cancellation policy. For stays less than 5 nights we will refund your deposit minus a 10% processing fee (minimum of $25) of the entire booking amount if we receive a written cancellation at least 15 days prior to the arrival date. For stays 5 nights or longer we will charge a flat rate of $50 for a cancellation outside of 15 days of arrival. There is no refund for cancellation within 15 days unless we can re-book the room.
Is smoking allowed? All of our rooms are non-smoking. Smoking is permitted outdoors only.
Do you accommodate pets? We do not accommodate pets. For pet friendly accommodations visit www.SunriseGardenResort.com
What time is check-in? Check in time is between 3 p.m. and 5 p.m. Sometimes the rooms are ready earlier than that so give us a call if you are on the island and we may be able to get you in your suite. If your room is not available yet, we still would like for you to come enjoy the pool! If you see that you will be late, just let us know and we will make arrangements.
What time is check-out? Check-out time is at 11:00 a.m.